Return & Refund policy
Return Policy
We want you to be completely satisfied with your purchase! If for any reason you are not, we offer a 30-day return policy. This means you have 30 days from the date of receiving your item to request a return.
How to Start a Return
To initiate your return, please contact us at contact@re-turndrop.ie or on WhatsApp.
Important: Items returned without a prior return request will not be accepted.
Damages and Issues
We strive to ensure that every order is in perfect condition. Please inspect your items immediately upon receipt. If your item is damaged, defective, or if you received the wrong item, please contact us at contact@re-turndrop.ie as soon as possible so we can resolve the issue. We will assess the situation and offer a replacement, refund, or other appropriate solution based on the circumstances.
Exchanges
We do accept exchanges, depending on product availability. To request an exchange, please contact us directly — we’ll be happy to assist you!
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5 business days.
Please note that the time it takes for the refund to appear on your account may vary depending on your payment provider (credit card, bank, etc.). It may take additional days for the refund to be posted by your bank or credit card company.
Additional Information
- Return Shipping Costs: Return shipping costs are generally the responsibility of the customer unless the item is defective or there was an error on our part.
- Customer Support: If you have any questions about your return or refund, don't hesitate to reach out to us at contact@re-turndrop.ie. We’re here to assist you!
Why Choose Us?
We are committed to ensuring a hassle-free return and refund process. Your satisfaction is our priority, and we will work diligently to address any concerns you may have!
